Hi, I was creating this flow, but I think there’s something wrong with the action or the condition. Could you please explain how to set this up correctly and how to implement it step by step?
I want that those people who have already received the first message, the second time, they are going to receive a different message.
+5Hi
Probably it does not work because according to Manychat´s guidance “ The Instagram Post and Reel Comments trigger only activates for the first comment a user leaves under a post or reel. If the same user comments again using the same keyword, the automation won’t run a second time. This is a limitation on Instagram’s side and applies to all tools that use their API”. You can check the full guide in here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-trigger
In that case you wont have users that are coming back for the second time. Probably that is why it does not work when you try it.
Hope that helped to clarify
Cheers
Catalina Rendón
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