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QR code or Word Trigger does not start the chat

  • May 13, 2025
  • 3 replies
  • 39 views

Jay_Kay

I have a properly setup Automation that has been working fine for last few months and now stopped working since last Sunday. So the trigger is a QR code or a specific word. Can someone help me?

3 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • May 13, 2025

@Jay_Kay I’m guessing you’re using WhatsApp?

If so, are the other automations working?

If it’s not working, I suggest you reconnect the account or refresh permissions.

If everything else is working, check if you haven’t added a broader keyword that may be catching your keyword and messing things up.

For example, your original keyword was ‘auto’, but you added a higher priority keyword for ‘automation’ and that triggers before ‘auto’.


Raquel C
Manychat Team Member
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  • Manychat Community Manager
  • June 10, 2025

HI ​@Jay_Kay did you get to solve your issue?

 

 


newintegratedstudies

I have to reconnect my whastappp business account to manychat since I disconnect it by mistake from my phone. On manychat the connection seems still active. So the trigger is a QR code or a specific word. Where can I find those.