- How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once?
- How can I control the Live Chat notifications? Sometimes I receive notifications, and sometimes I don’t. Sometimes the conversation is only in an automated flow and I still receive Live Chat notifications — and sometimes I don’t. How can I manage and control this behavior?
- Are there any reminder options in ManyChat that I can use to remind agents to follow up on conversations?
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