From this post:
It says it is resolved, but after publishing my reel and adding the quick reply button, I have tested in multiple divces that the DM does not in fact contain the quick reply.
What am I doing wrong, if this has already been marked as Resolved?
Best answer by Sofia Artesana
I tested using phone devices. I also created a ticket and got a reply that it got sovled for me. I just tested it and indeed the quick reply is now there 💖.
+2Hello
Did you run the tests using the Instagram app or on desktop? These buttons do not appear when using desktop, due to a limitation of Instagram.
I tested using phone devices. I also created a ticket and got a reply that it got sovled for me. I just tested it and indeed the quick reply is now there 💖.
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