Referral Free Month Not Applying for New Signup – Showing in PartnerStack but Not Reflecting in Manychat

Question

Hi Friends,I'm part of the Manychat Partner Program and I referred a new user who signed up using my referral link. The one-month free trial that's supposed to be applied through the referral isn't showing up or being applied to their account.I can confirm the signup is being tracked, I can see my client's email listed under Signups in my PartnerStack dashboard, so the referral was attributed correctly. However, on their end, the free month doesn't appear to be active or applied.Has anyone else experienced this?Is there a delay between PartnerStack tracking the signup and the free month being applied in Manychat? Any help or insight from the team or other partners would be greatly appreciated.

Cansu · Accepted Answer

hey ​@Ismelalso a quick reminder, this only applies for new accounts to Manychat so if the user had an account previously it won’t apply. Another thing to watch out is they need to subscribe to pro plan where this applies. If these are not the case, ​@Gustavo Boregio’s suggestions are the way to go.

Gustavo Boregio · Answer

As far as I know the free month should be immediate.I suggest you contact Manychat through the PartnerStack dashboard, or customer support directly.

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