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Refresh Permission

  • April 28, 2025
  • 2 replies
  • 71 views
Thefemalecheatcode

Hello,

I lost permission and tried to refresh. After it connects with IG the page says “person not found” but my IG is ok and working.

Can someone please help me. Automations stopped.

 

Thanks

Best answer by Thefemalecheatcode

Thanks, I solved it. I deleted the cache connected with instagram (desktop version) not mobile App.

    2 replies

    Fabio Gaulke
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    • Fabio Gaulke
    • Manychat Community Moderator
    • 1398 replies
    • April 29, 2025

    Halli hallo, ​@Thefemalecheatcode!

     

    That could be a lot of things… but it's probably something with Meta's integrations.

    To check if everything is as it should be, you'll need to use a computer to check some configurations and permissions (many pages aren't optimized for mobile view). So… once with a computer, take a look a verify if every item in this help article is configured as expected: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

     

    This usually resolves 90% os this kind os cases. 

    And if the sabe problem continues happening… you can always get in touch with Manychat's Support Team: How to get support from Manychat – Manychat Help

     

    Hope this helps!

    @fabio.gaulke | @monada.ag
    Thefemalecheatcode

    Thanks, I solved it. I deleted the cache connected with instagram (desktop version) not mobile App.


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