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Refresh Permissions not working

  • December 27, 2025
  • 1 reply
  • 12 views

Prabhuuu

I am getting below error when I try to refresh the permissions in Instagram "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API."

1 reply

Gustavo Boregio
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  • Manychat Community Moderator & Expert
  • December 29, 2025

Hey ​@Prabhuuu you should talk to Manychat's support for help with this.

They'll be able to check the backend and see more specific information about what's going on.