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Question

Reminder before the 24-hout time limit rule.

  • November 24, 2025
  • 1 reply
  • 5 views

SofyyLive

Hello! I'm trying to set up a reminder for our upcoming automation where people can sign up for our ticket drop by sending their email in the DMs. One hour before we release the tickets, we’d like to send them a reminder through DM – but this would exceed the 24-hour time limit rule.

I’ve tried talking to the AI bot for help, and I get the impression there might be an exception to this rule. However, whenever I ask for step-by-step guidance, it just sends me in circles.

Anyone who know the answer to this?

Thank you.

– Sofie

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • November 24, 2025

@SofyyLive there isn’t an exception to the 24-hour rule in Instagram unfortunately.

I suggest you use other channels (SMS or Email) to be able to message your audience with the reminder.