Hey there, I just set up my account and have an issue. I like the auto-DM new followers option. But I don't want to try and get their email immediately. I want to start a chat/conversation with them first (this often leads to business). But it isn't letting me remove the "add button" to request email.
Is this available only in the paid option? Or is there a workaround?
Solved
Remove email request from DM's
Best answer by cata_rendon
Hi
Here is a guide on how to set up FTDM feature: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers#gallery-1-5
Hope this helps!
Catalina Rendon
It's a Meta API requirement, not a paid restriction. The button is mandatory to open the 24-hour messaging window. The workaround: change the button label to something conversational like
"Let's chat 👋" instead of asking for email.
Opens the conversation naturally, ask for the email later once you've built rapport.
+4Hi
Here is a guide on how to set up FTDM feature: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers#gallery-1-5
Hope this helps!
Catalina Rendon
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