Hi there!
I followed the instructions in “Remove Contacts To Reduce Your Monthly ManyChat Cost Initially” from the School of Bots guide (purging unengaged contacts older than 90+ days for both Messenger and Instagram).
I’ve attached screenshots below:
However, I’m now noticing that some conversations from just a few days ago are showing as unsubscribed, which means we can’t message them back.
I’m trying to understand:
Is there a setting or step in the purge process that could could have caused this?
Is there a way to fix this?
Thanks so much!