Request to detach old WhatsApp credit line from WABA

Question

Hello ManyChat Support,I previously connected my WhatsApp Business Account to ManyChat, but I no longer use ManyChat.The old ManyChat credit line is still attached to my WhatsApp Business Account and appears with the status “Access removed”. This is preventing me from adding a direct payment method to my WABA and from managing WhatsApp billing directly through Meta.Could you please explain how to manually detach/remove the old ManyChat credit line from my WABA?

Gustavo Boregio · Answer

​@Bendiyou have to delete your WABA account entirely and then create it again with the new credit line.It’s a scary move, but for me so far it has worked all the times I’ve tried to do it.

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