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Say Hi to new followers feature UNAVAILABLE on IG

  • March 4, 2026
  • 3 comments
  • 15 views
F

Hello,
I am new here, I created and linked my Business FB profile, IG account and business page on Manychat easily. The only feature I was interested in using is unavailable to my account. I think I have all set up correctly. 

So, I have a FB page - FB business page - my IG profile is set as Business - On IG Connected tools are OK. all seems in order I refresh Manychat permissions but that feature remains unavailable.

See image.

I am not sure if this is something I can solve, if so how? 

 

 

    3 replies

    cata_rendon
    Forum|alt.badge.img+4
    • cata_rendon
    • Community Moderator
    • March 4, 2026

    Hello,
    I am new here, I created and linked my Business FB profile, IG account and business page on Manychat easily. The only feature I was interested in using is unavailable to my account. I think I have all set up correctly. 

    So, I have a FB page - FB business page - my IG profile is set as Business - On IG Connected tools are OK. all seems in order I refresh Manychat permissions but that feature remains unavailable.

    See image.

    I am not sure if this is something I can solve, if so how? 

     

     

    Hi ​@Francesca M, as this a new feature, Meta is not allowing all the accounts to have access to it. - it depends on meta not manychat - I guess the best you can do is to wait few days and tray again to see if you can have access. Also you can contact Meta team directly to see if they can help you to get acsess to this feature.

     

    https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
    F
    • Francesca M
    • Author
    • Up-and-Comer
    • March 4, 2026

    ​@cata_rendon Thanks for your response. I will try to find a way to contact Meta and grant access to this feature.

      cata_rendon
      Forum|alt.badge.img+4
      • cata_rendon
      • Community Moderator
      • March 4, 2026

      ​@cata_rendon Thanks for your response. I will try to find a way to contact Meta and grant access to this feature.

      Yes, contact them through the chat if you have an Ads Account. 

      Hope this helps!

      catalina rendon

      https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
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