Hi everyone,
I set up the "Say hi to new followers" automation (BETA) on an Instagram account and it's LIVE, but Insights still shows 0 sends.
Setup:
- Instagram channel connected, Free plan
- Trigger: when someone new follows, delay 5 minutes
- Opening DM with a button, then a second DM with 2 link buttons
- "Allow access to messages" is enabled in the Instagram app
- Automation live since 22.09.2026
What I've already checked:
- Automation status is LIVE
- Instagram permissions refreshed via Settings > Instagram > Refresh Permission
Questions:
1. Does this feature work on the Free plan, or does it require Pro?
2. Is there any known delay or limitation (account type, follower count, region/EU) for this BETA feature?
3. Is there anything else I should check?
Thanks!