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Hi everyone,

I have a quick question. Is it possible to send abandoned cart messages to customers through a WhatsApp template when integrating WooCommerce with ManyChat? I’d really appreciate any insights or experiences you can share.

Samar Abbas

Hey, ​@samar 

Yes, it is possible!
You can do it using Make, Zapier or n8n.
First, you’ll need to create the contact on Manychat, using Manychat’s API (https://api.manychat.com/swagger), and then, send them the WhatsApp template.

I hope this helps 🙂

There is no abandoned cart module in Make.com.

​@samar no there isn’t.
You have to gather the information on WooCommerce, check if the purchase was completed, and if not, follow the instructions I said above. 🙂

WooCommerce → gather the customer information (to a CRM/Google Sheets) → use Make to send the WhatsApp templates

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