How do i send an audio file to my customers on whatsapp? its a pre-recorded guide that the live agents need to send to some specific customers only.
Solved
Sending Audio files to on whatsapp
Best answer by vinunair
Hi Anisha,
You can send an audio file using the file upload functionality in Live Chat:
If agents need to send this file frequently then you can create an automation with a blank trigger and then pick it from the list of automations via this button:
Remember that only ogg, aac, mp4 and mpeg file formats are supported by WhatsApp.
Hi Anisha,
You can send an audio file using the file upload functionality in Live Chat:
If agents need to send this file frequently then you can create an automation with a blank trigger and then pick it from the list of automations via this button:
Remember that only ogg, aac, mp4 and mpeg file formats are supported by WhatsApp.
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