Hello, 
I’d like to send automation to people who spontaneously get in touch trhough messanger or instagram.

I try to subscribe them to a welcome sequence or to trigger an automation and even though this is marked as “done” in the chat window, nothing happen.

I refreshed permissions and automations are on and not paused.

Anyone can explain what is wrong?
Is this possible with the free version?

Is there a workaround?

Thanks,

Caterina