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Hi,

We want to send a WhatsApp message (initiated by us) to multiple audiences via automation. We used the triggers "contact created" and/or "tag is applied," but it’s not working. We haven’t received any messages on our WhatsApp at all.

Do you happen to know if there’s something we might be missing?

 

Please find the screenshots of the automations below. Thank you!

 Note 1: It says "disabled" in the picture, but we had it enabled during the test. We've disabled it for now.

 

Note 2: This is another automation we tested, but it also did not work.

 

Hey @ashleycallisto you need to setup Message Templates for that, since these are business-initiated conversations.

Here's the documentation: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat

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