Hey ​@atyukaev 

You can’t send the template itself.

1º Create the automation where you’re going to use the template:

2º Choose the “outside 24-hour window” option, then click on “Choose message template” and don’t add any trigger.

3º After selecting your template, rename your automation (e.g.: Template - working hours).

4º On the live chat, click on automations and select the automation that contains the template you want

Regarding your question about creating a template and how it looks like:

1º Go to settings → choose the WhatsApp channel → Message templates → + New template

2º Choose the internal template name, category and the template language

Then, add a header with text, image, video or file.
Write the message and at the right you’ll see you it looks like on WhatsApp.

Here you’ll find the step-by-step about creating the message template: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat

Let me know if it helps 🙂

Thank you, @rodrigo_silvano!

The ManyChat article specifically mentions sending templates from Live Chat: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat#h_01J5R7EM7KT3FTKJAMNTXQ86R8

Is this information outdated?

The information isn't outdated. The option to select a Template Should appear if you have an active WhatsApp Channel:

Once you have a open conversation window, the icon should appear next to the automation starter:

But if that option doesn't appear, using the “automation option” is the way.

Yes, it’s exactly what im looking for! Could you please attach screenshots with steps to send the template? Like i described in original message.