Currently, I have several accounts with sequences that are not working — they don’t send to any customers. I’ve used this same sequences setup for many customers before, but after September, this issue began to appear.
I configured it to send a message once every two days, but it didnt send
However, I can still send broadcasts without any problem.
Sequences don't work
+6Hey
It could be the case that the permissions expired. Are these older subscribers or newer optins?
Yub, i using Messenger list
They are newer subscribers.
Im using the same template for my all customer. But this happen appear after September. All my new account using squence after that month have the same problem.
I checked livechat , Subscription List - Sending available: now But today, it still doesn't send the message
Hey
It could be the case that the permissions expired. Are these older subscribers or newer optins?
Yub, i using Messenger list
They are newer subscribers.
Im using the same template for my all customer. But this happen appear after September. All my new account using squence after that month have the same problem.
I checked livechat , Subscription List - Sending available: now But today, it still doesn't send the message
+6Got it
I suggest you open a ticket with support, they may have some insights as to what’s happening.
Got it
I suggest you open a ticket with support, they may have some insights as to what’s happening.
I’ve already submitted a ticket. But they couldn’t help, because it seems the issue is on Meta’s side: “Marketing Messages access is limited to existing Pages.”
I also reported it to Meta but still received no response. So I’m asking in the community to see if anyone has had a similar issue.
I believe this is due to a Facebook update, coinciding with when I first started encountering the error. However, I haven’t seen ManyChat post any notices about this issue.
https://developers.facebook.com/docs/messenger-platform/marketing-messages/
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