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Question

Serious Help needed - connection with ManyChat

  • November 23, 2025
  • 1 reply
  • 6 views

canadasva

Hello!

This sounds silly, but I can’t get connected to ManyChat.

For almost a year now, I keep trying to play with the connection, and it says I have an account and it’s connected to my IG, however it says ‘Virtual Assistant already connected to Virtual Assistant.

Switch Instagram to continue with another account or request access from the owner of Virtual Assistant.’….except I am the owner.

I have spent a significant amount of time searching for somewhere i have to approve this, and including in Meta, and cannot find anything.

I really want to be using ManyChat, but I truly can’t figure out how to work around this issue.

Please help.

1 reply

rodrigo_silvano
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  • Manychat Community Moderator
  • November 23, 2025

Hey ​@canadasva 

I’m sorry this is happening to you 😞
Did you check the email connected to that Manychat account to check that you’ve received an email about that?

If you don’t, your best option is to contact Manychat support team, and they will be able to help you with this. Please follow this link: https://help.manychat.com/hc/en-us/p/get_support_page