Hello ManyChat Community,
I'm experiencing a serious issue with my Instagram automations and I haven't been able to resolve it for over a week.
None of my automations are working — not even the most basic ones, such as sending a message to new followers.
Here is everything I have already tried:
• Refreshed Instagram permissions inside ManyChat
• Reconnected my Instagram account
• Checked triggers and automation settings
• Tested the simplest automation possible (new follower → send message)
• Reviewed troubleshooting steps from the ManyChat community
Since nothing worked, I even deleted another ManyChat account I had and created a completely new one, then connected my Instagram again.
However, the issue persists. Automations still do not trigger at all.
This has been happening for about a week now and it is affecting my ability to communicate with new followers and leads.
Could you please check if there is any issue with my Instagram connection or with the automation triggers on your end?
Please let me know what I should do next.
Thank you for your help.