Hi ManyChat Community and team,
I need escalation to a human/technical team for an Instagram Follow-to-DM trigger issue.
Problem:
My Instagram “Say hi to new followers” / Follow-to-DM automation is LIVE but never triggers.
In the automation Activity, it stays at 0 / n/a after multiple test follows.
Other Instagram automations Do work (e.g., comment triggers fire), so the channel is partially functional.
Account
IG handle: @luketencate
The automation was working fine, I recently verified the IG account (Blue check)
Around 12/26/2025, it stopped working.
In Instagram Accounts Center → Apps and websites, I see “Manychat-IG — Expired on 12/26/25.” After multiple reconnect attempts it still shows as Expired.
Troubleshooting already completed:
- Rebuilt the Follow-to-DM automation (deleted/recreated, republished, confirmed LIVE).
- Verified Instagram “Connected tools / Allow access to messages” is ON.
- Removed ManyChat from Meta Business Settings → Integrations → Connected apps, disconnected IG inside ManyChat, and reconnected (also tried in Incognito).
- Tested with multiple accounts; also aware of Follow-to-DM weekly limits—my test accounts are not hitting those limits.
- “New enhanced connection” confirmed during refresh permissions
- Within meta business suite Integrations -> conversion routing nothing is present there which is different from the loom the chatbot provides. However In connected apps manychat is shown and instagram permissions are allowed. Compare this screenshot with the loom “Leads Access” does not even exist in the loom. (Maybe something fundamentally updated with meta breaking things?
Loom from your team
- Despite all of the above, no follower events are recorded in ManyChat Activity.
Request:
It appears the new follower event/webhook subscription is not being delivered or not registered for my Instagram channel, even though comment events are delivered.
Please:
Confirm whether follower events are being received for @luketencate on your side, and
Re-register/refresh the Instagram follower event subscription (Follow-to-DM trigger) for my connected IG channel, or advise the exact steps to force a new valid authorization if you can see it is still expired.
I can provide screenshots of anything needed. Thanks to anyone who can help.
Best,
Luke TenCate
@Victor
@Roman Raizink
@Cansu
@cata_rendon
@Fabio Gaulke
@Raquel C
