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Smart Delay Issue: Not All Users Receiving Message After Delay

  • May 3, 2026
  • 3 comments
  • 19 views

Eccboss

Merhaba, ekran görüntüsünde de görüldüğü gibi, akışımda Akıllı Gecikme (13 saat) kullanıyorum. Bu adıma toplam 57 kullanıcı giriyor, ancak bunlardan sadece 11'i gecikmeden sonra Instagram mesajını alıyor.

Gecikmeden sonra herhangi bir koşul veya filtre yok, akış doğrudan mesaja gidiyor.

Geri kalan kullanıcılar neden bir sonraki adıma geçmiyor?

Best answer by rodrigo_silvano

Hey ​@Eccboss 

Before the user gets the delay block, how much time has passed after their last interaction with your flow?

3 replies

Eccboss
  • Author
  • Up-and-comer
  • May 4, 2026

I accidentally wrote this in Turkish. What I actually meant is:

Hello, as you can see in the screenshot, I am using Smart Delay (13 hours) in my flow. A total of 57 users enter this step, but only 11 of them receive the Instagram message after the delay.

There are no conditions or filters after the delay, the flow goes directly to the message.

Why are the remaining users not moving on to the next step?


rodrigo_silvano
Forum|alt.badge.img+4
  • Community Moderator
  • Answer
  • May 4, 2026

Hey ​@Eccboss 

Before the user gets the delay block, how much time has passed after their last interaction with your flow?


Eccboss
  • Author
  • Up-and-comer
  • May 4, 2026

From the user’s first interaction until reaching the delay block, a total of 12 hours passes. I did not exceed 24 hours.