Dear Community,
I have a question about the genious setup of smart delay.
I do not know how I can have it longer than 24h.
There are the options of xx days to, but each time I try to use it, manychat tells me to make it shorter than 24 hours.
Is there a hag to solve this problem.
Thanks for your answer.
Nici
Hey,
That’s odd 🧐
You should be able to do it, but be aware that in some channels you can’t send a message after 24 hours of the user’s last interaction.
Info about 24-hour window: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram
Info about smart delay: https://help.manychat.com/hc/en-us/articles/14281197046812-Smart-Delay#h_01JG1S6VN3N2FGWS9A0MNBR50Y
If you can’t solve this, I suggest contact Manychat Support team: https://help.manychat.com/hc/en-us/p/get_support_page
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