I have a feeling that everytime my automation goes through a Smart Delay, the elapsed time gets bigger and bigger every time.
Am I crazy?
Solved
Smart Delay not working as expected
Best answer by Gustavo Boregio
But to be sure, try a flow like this:
https://app.manychat.com/flowPlayerPage?share_hash=639235_0dbf5220d9f48ca08712b9708891b0d811ce6dc5
You should get something like this:
If the time difference isn’t the time you set, open a ticket with support ;)
In this test you can see it’s exactly 10 seconds, as set on the Smart Delay.
+6
But to be sure, try a flow like this:
https://app.manychat.com/flowPlayerPage?share_hash=639235_0dbf5220d9f48ca08712b9708891b0d811ce6dc5
You should get something like this:
If the time difference isn’t the time you set, open a ticket with support ;)
In this test you can see it’s exactly 10 seconds, as set on the Smart Delay.
Thanks
Gustavo, I could verify that all timestamps that I used throughtou the automation returned me 10 secs most of the time (I used instagram messages instead of telegram's).
Interestingly i noticed that i was receiving “late message blocks” of inumerous timestamps that went off 15, 20 or even 30 seconds ago.
Also, if I try to use long loops with more than 10 iterations I realized that Manychat halts the automation without warning.
Just to let you know, I'm using Manychat together with ChatGPT's API through FTP Calls.
+6
As for the delay times, it could be related to the loop prevention also. If it’s a problem, you’ll need to contact support (or optimize your automation).
I have the same problem. Every time my automation enters the smart delay, the execution time is not respected. It starts at 5 minutes (that's how I have it configured), and as time progresses, the smart delay runs at 6, 7, 8, and even 15 minutes, even though the indication is 5 minutes.
It only returns to 5 minutes if I unsign the contact and sign it again.
+6Hey
This is the fail-safe way I have to find issues.
If it’s indeed working wrong, you’ll have irrefutable proof to show support - and it will also help them find any issues because they’ll be able to reproduce the scenario.
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