I have a feeling that everytime my automation goes through a Smart Delay, the elapsed time gets bigger and bigger every time.
Am I crazy?
But to be sure, try a flow like this:
https://app.manychat.com/flowPlayerPage?share_hash=639235_0dbf5220d9f48ca08712b9708891b0d811ce6dc5
You should get something like this:

If the time difference isn’t the time you set, open a ticket with support ;)
In this test you can see it’s exactly 10 seconds, as set on the Smart Delay.
Thanks
Gustavo, I could verify that all timestamps that I used throughtou the automation returned me 10 secs most of the time (I used instagram messages instead of telegram's).
Interestingly i noticed that i was receiving “late message blocks” of inumerous timestamps that went off 15, 20 or even 30 seconds ago.
Also, if I try to use long loops with more than 10 iterations I realized that Manychat halts the automation without warning.
Just to let you know, I'm using Manychat together with ChatGPT's API through FTP Calls.
As for the delay times, it could be related to the loop prevention also. If it’s a problem, you’ll need to contact support (or optimize your automation).
I have the same problem. Every time my automation enters the smart delay, the execution time is not respected. It starts at 5 minutes (that's how I have it configured), and as time progresses, the smart delay runs at 6, 7, 8, and even 15 minutes, even though the indication is 5 minutes.
It only returns to 5 minutes if I unsign the contact and sign it again.
Hey
This is the fail-safe way I have to find issues.
If it’s indeed working wrong, you’ll have irrefutable proof to show support - and it will also help them find any issues because they’ll be able to reproduce the scenario.
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