Hey @Katelynn , you’ve set this up wrong.

After the ‘if the contact has not responded’ option, you do not need a smart delay (actually you should not use a smart delay there at all).

If you click the user input block, you’ll see that you have an option to set when the user input expires. After that time it’ll trigger the red bubble and whatever is connected to it. This is where you should set the delay that you want to wait for the response.

Also, on a separate note, your ‘Send Message #3’ will never work. There’s a 24 hours rule, so if you try to send them something after 24 hours from the last interaction, Instagram will block this message.

YOU ARE THE MVP @Gustavo Boregio !!! Thank you so much for your help – this worked, and I appreciate you giving me a heads up with the 1 Day IG rule! Thank you x one million! 

Happy to help @Katelynn ;)

Hello @Gustavo Boregio I have a similar issue. I am trying to connect the smart delay after Instagram message but the buttons or quick reply options doesn’t connect and the next step option doesn’t appear on the first message?

Can you please assist? thanks. 
 

Comment replies cannot have follow ups.

Here’s the documentation:

https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

I suggest you add an engagement before sending the link (make them click, then send the link on the 2nd message), and you’ll then be able to connect follow ups on the 2nd message.

Hi @Gustavo Boregio Thanks for your reply!

It seems like there is an issue with automations including buttons on Instagram? It shows blank message?

Good point @Muhammad Ali 

You won’t be able to do it until the Meta bug is fixed unfortunately :(