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Question

SMS Automation Won’t Trigger From Adding Tag.

  • March 16, 2026
  • 2 comments
  • 17 views
mgerencser

Twilio Issue? My SMS automation won’t trigger when I add a tag. The trigger is enabled. I added the contacts manually. These are one on one clients who would like to receive check-ins from me. The first message is the SMS opt-in. But I can’t get that message to send.

https://app.manychat.com/flowPlayerPage?share_hash=4500303_c9e266b42360a41543af72d115c30236fef5ee6c

I’ve been reading the instructions, but I’m missing something. The automation works in the app preview. It’s triggers I need to understand how to resolve.

2 replies

Gustavo Boregio
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  • Gustavo Boregio
  • Community Moderator & Expert
  • March 16, 2026

Hey ​@mgerencser so you need to opt them in BEFORE sending them the first message.

If you’re adding them manually, you should be able to opt them in.

How’s your exact process to get phone numbers into Manychat?

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    mgerencser
    • mgerencser
    • Author
    • Up-and-Comer
    • March 16, 2026

    Thanks ​@Gustavo Boregio . I am manually typing the contact, including phone number, into ManyChat. Then I am setting the tag to initiate the automation. This is my confusion. I have permission to text them as these are my one on one clients. I manually type in the contact. I check the box saying I have permission. What more is needed to initially establish permission that’s the least work for my clients?

    The Contact says “Opted in for SMS”.

    The message apparently goes out according to the chat history. It shows tag added, then the outgoing opt-in message is sent. But it’s not getting to the phones, even my phone. This is why I’m wondering if it’s something with Twilio settings.

     

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