Hey, ​@Sho!

I usually avoid using emojis as triggers… A lot of things can change in terms of how it is received by Manychat and Meta. For example, the emoji can have different “skin tones”, it can be sent from custom emoji keyboards and a lot more. At some point in can be interpreted in a new way and things start do “break”.

The best keywords are always short and simple words (or character combinations) that your audience is used to. This tends to be more intuitive and user friendly.

Therefore, try testing the same automation with a “word as keyword” and check if this works.

I'd also suggest refreshing permissions with your channels: https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions

And if all this doesn't work… you can always open a ticket to the support team. They can investigate it further: How to get support from Manychat – Manychat Help

Hey Fabio, 

That’s super helpful, I didn’t even consider the skin tone thing! 

Noted for future, I will do that. For now, I think what I will do is change the trigger to be any comment as pretty much all of the comments are just thumbs up anyway so should fit the same purpose. 

I think last time the reason why it worked is because I used the fire emoji and I doubt there are many variations of this. 

Really appreciate your help sir, have a great day :) 

Sho