Hi everyone. I have an Instagram automation. When a user comments on my post, manychat tags the contact and then messages them an audio clip. I have separate automation that triggers when a tag for that post is created. As you can see from the screenshot, it is only sending the second message to a very small amount of the users, even though it says “passed” for all of them. Why is this?
That's because how the comments trigger works, and you can only send 1 message. To send the follow up message people have to engage with your original message (click a button or write a message). If they don't do that, you won't be able to trigger the follow up message.
Here's the documentation:
https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
And the previous post I replied to that talked exactly about that :D
Hope this helps!
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