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Question

Start work and stop after 2 answer...

  • February 11, 2026
  • 1 reply
  • 14 views

ditron77

I am using a template provided by Manychat to respond to comments and send private messages.
It works for the first two and then stops working. I have tried to respond manually to comments on Instagram Reels and an error occurs.
I have tried with permissions, the professional account, and the main methods they recommend, but none of them work. 

 

 

I tried duplicating it and creating a new one. It works at first, but after the third or fourth comment, it stops working.
Does anyone know how I can fix this error?

 

Thanks a lot, my reel is published for two days i need urgent help! 

1 reply

Gustavo Boregio
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  • Manychat Community Moderator & Expert
  • February 11, 2026

Hey ​@ditron77 try going through these troubleshooting steps to see if it improves:

https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

If not, I suggest you open a ticket with support as there may be something wrong with the connection in your account.