HELLO. I HAVE A CHAT BOT NUMBER THAT IS STILL WORKING WHEN THE CUSTOMER WRITES. IT WORKS ONCE FOR ONE CUSTOMER. WHAT SHOULD I DO TO STOP IT?
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You can disconnect by going to Settings > Channels in Manychat.
IF A PERSON WRITES AGAIN, IT WORKS AGAIN
I HAVE TO STOP AFTER THIS ACTION FOR THIS REASON
IF A PERSON WRITES AGAIN, IT WORKS AGAIN
I HAVE TO STOP AFTER THIS ACTION FOR THIS REASON
????????
One way to ensure that customers who have gone through this AI stage do not enter it again is to add a TAG and, at the beginning of the flow, insert a condition to check if this TAG is associated with the customer.
Thus, everyone who reaches this AI stage receives this TAG. At the beginning, before entering, a condition block checks if this TAG is linked. If it exists, nothing happens. If it does not, the process continues to the AI stage.
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