Skip to main content
Question

Stripe Payment not reflecting on my account

  • July 20, 2026
  • 1 comment
  • 7 views

andrew.daniels

I tried to subscribe to the annual Manychat pro plan using the stripe link generated on the checkout page.
The payment was successful but my account is still on the free plan. 

What do I have to do please?

1 reply

Gustavo Boregio
Forum|alt.badge.img+7
  • Community Moderator & Expert
  • July 20, 2026

Hey ​@andrew.daniels for billing issues you must contact support. They’re the only ones able to help you there.

You can open a ticket using the AI bot or using the form at the bottom of this page: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat