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Question

Stuck in “Request Sent” loop when connecting Instagram — need help unlinking ghost connection

  • December 11, 2025
  • 1 reply
  • 13 views

ghadao

Hey everyone 👋
I’ve been trying to connect my Instagram account @ghadaodehcoach to ManyChat for weeks and keep getting the “Request Sent” message (screenshot attached).

Here’s what I’ve already done:
✅ Verified that my Instagram and Facebook Page are both under the same Meta Business Manager (Ghada Odeh | Health & Wellness Coach)
✅ I have full admin access to both
✅ Removed and re-added ManyChat under Facebook Business Integrations
✅ Tried reconnecting through “Connect with Meta Business Suite”
✅ Logged in with the correct Facebook profile (the one that owns the Page + Business Manager)

Everything looks perfect in Meta, but ManyChat still says “Request Sent” and won’t connect.

From what I’ve read, this usually means ManyChat still has a “ghost” link to my Instagram business ID in an old workspace. Could someone from the team please help manually unlink/reset my Instagram so I can reconnect it cleanly?

Thank you so much — I’ve looped through this setup for months and would love to finally get this working 🙏

1 reply

rodrigo_silvano
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  • Manychat Community Moderator
  • December 11, 2025

Hey, ​@ghadao ☺️

Once you’ve tried all the basic steps, you need to contact Manychat support team for them to take a look at your account.

Please, follow this link to submit a ticket: https://help.manychat.com/hc/en-us/p/get_support_page