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Question

Stuck on basic builder

  • November 7, 2025
  • 6 replies
  • 24 views

Jduvall

Has anyone run into the issue of seeming to be stuck in the basic builder? I am pretty new to many chat but used to see the full Flow Builder. The chatbot keeps telling me to toggle or hit the 3 dots, but there is no toggle and the three dots only allow me to delete? I am trying to add actions to my flow but am hitting a wall. Any help would be appreciated!

6 replies

rodrigo_silvano
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  • Manychat Community Moderator
  • 973 replies
  • November 7, 2025

Hey, ​@Jduvall 

Welcome to the Manychat community! 🎉

You can add your actions opening the basic builder, and in the top right corner, there is a button called “switch to flow builder”. There you can customize your automation. 🙌🏼

Let me know if this helps! 🙂


Jduvall
  • Author
  • Up-and-Comer
  • 3 replies
  • November 7, 2025

Hi, thank you so much for your response! Unfortunately there is no option to switch to flow builder. That's why I'm so stuck. It seems I'm stuck in the land of the basic builder. Even "start from scratch" new automations are basic with no option to go to Flow Builder. Any suggestions?


rodrigo_silvano
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  • Manychat Community Moderator
  • 973 replies
  • November 7, 2025

@Jduvall  Can you share a screenshot of your screen on the basic builder please?


Jduvall
  • Author
  • Up-and-Comer
  • 3 replies
  • November 7, 2025

Yes! Thank you!

 


rodrigo_silvano
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  • Manychat Community Moderator
  • 973 replies
  • November 7, 2025

@Jduvall apparently it only works for the new automation “Say hi to new followers” 🫠

You can use this template instead “Auto-reply to comment in DM”👇🏼


It’s the same thing, but it opens in the flow builder.


Jduvall
  • Author
  • Up-and-Comer
  • 3 replies
  • November 8, 2025

I see! I just had to scroll to get the Flow Builder option, I only saw Quick Automations for that too at first. Thank you for your help!