Hi everyone,
I’m new here and still getting familiar with ManyChat. I’m currently in need of assistance and was wondering if anyone could provide me with ManyChat’s support email address or phone number.
I’d really appreciate any guidance on the best way to reach their support team. Thanks in advance for your help!
Looking forward to learning and connecting with you all.
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
At the end of this article you’ll find instructions to open a support ticket.
Having said that, what exactly is your questions? Anything that the community may help you with?
I’m looking for clarification on how we can send automated DMs to Instagram users who are non-followers or have private accounts. Specifically, I’d like to know:
Is there a way to trigger an auto-DM for accounts that don’t follow us? Like can we create a custom automation that adapts based on whether the user is a follower or not? Are there any workarounds or recommended strategies to ensure private or non-following users still receive engagement from us?
That’s not possible, since Meta does not allow it, so they have not built a way to do that.
The only strategy I’ve used is to start the conversation manually (with a person doing it), and then, once the person replies, your automations can kick in.
Hope this helps!!
Thank you so much for your insights!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.