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Switch from a bot chat directly to WhatsApp

  • June 10, 2025
  • 3 replies
  • 34 views

LaudatioSEO

What steps exactly need to be taken to forward a chat with Manychat via WhatsApp directly to WhatsApp and continue it there via direct chat? Does the same number have to be set up on a smartphone using WhatsApp Business? Is this even possible with the same number (MANYCHAT & WhatsApp on a smartphone with the same mobile number???)

Best answer by Fabio Gaulke

Hi, ​@LaudatioSEO!

I think that what you are looking for can now be done with WhatsApp Coexistence:
https://help.manychat.com/hc/en-us/articles/19006109300508-Connect-your-WhatsApp-number-to-Manychat-with-Coexistence-BETA

3 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • 1404 replies
  • Answer
  • July 6, 2025

Hi, ​@LaudatioSEO!

I think that what you are looking for can now be done with WhatsApp Coexistence:
https://help.manychat.com/hc/en-us/articles/19006109300508-Connect-your-WhatsApp-number-to-Manychat-with-Coexistence-BETA


Mikeymike
  • Channel Explorer
  • 33 replies
  • August 6, 2025

will coexistence be available in UK anytime soon?


Fabio Gaulke
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  • Manychat Community Moderator
  • 1404 replies
  • August 6, 2025

will coexistence be available in UK anytime soon?

 

Hi, Mike!

This is a restriction from Meta: https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#unsupported-countries

 

Nothing can be done until they (Meta) change it. 🫠