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I’m trying to exclude certain contacts from receiving my paid WhatsApp broadcast template, but they still seem to receive it. I’m excluding them by adding a tag and using the “tag isn’t xx”.

 

Has anyone experienced this or knows how to properly exclude contacts?

Hey ​@Sara_ this has always worked for me, I haven’t had issues with the contacts segmentation in Manychat.

Are you sure the users are tagged in Manychat? And that they’re the right tag and not one with a similar name?

If you’ve double-checked everything and there are issues, you’ll need to contact support so they can assist you.

https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

Hi ​@Gustavo Boregio it worked! What helped me was adding funds to my account, so apparently that needs to be done first. Still, thanks!

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