HELP!!! Has anyone had this problem? On May 15th, this tag Failed migration CUF to SUF 15/05/2025 12:08 was automatically added by the system to some chats, but I don’t know what it means. Since that date, I’ve been facing some issues: according to the filters in ManyChat, I’ve been receiving the usual number of chats (around 800), but the agents are receiving far fewer (only 20–30 per day). I’ve checked the Unassigned and Closed folders for the missing chats, but they’re not there. Where else could those chats be?
Tag Failed migration CUF to SUF
+6Hey
Did you install a template from someone else by any chance?
If so, please share what your setup is so we can try to help - or contact the person who made the template, since they’ll be in a better position to know exactly what that means...
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