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TikTok automation not responding to keyword


Sara_frenza

Hello, I have set up an automation in tiktok where they are to send private message me a keyword to trigger an automation.  I have received over 300 messages and they are all going to my “Message Request” folder all sending me the keyword and nothing is being triggered.   Is there a cap on this?  

 

This was working fine as of yesterday and then all of sudden no automation being triggered.  

Digitalmateus
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I just did a test here and it is working.. 

the trigger word is ‘curso’ and it worked, as you can see on the picture.. maybe try to look at permissions and refresh? 

 

 


Sara_frenza

Apparently if the user is from EU, UK or USA it does not trigger the automation.    So I have over 300 messages that was not automated because of the country they live in.  Very bizarre to me that this would not work.   


Digitalmateus
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Yes. There’s this thing about USA, UK etc. Would you like me to test it for you? Send me your TikTok here or on private 


Sara_frenza

Yes please I sent you a [private message.   


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