Skip to main content
Solved

TikTok DM Auto-Reply Not Working

  • August 26, 2026
  • 3 comments
  • 48 views
lwcreativestudio

Hi, I set up a TikTok automation where people are asked to DM my account a word (“ticket”) to receive an auto-reply with details about an upcoming event I’m hosting. I set up a very simple automation, and it’s live, but it never fires when I test it from a separate account (or in the previews tests). I’ve checked my permissions, refreshed my TikTok connection, and tried rebuilding the automation. What else can I do to figure out what’s wrong with my automation?

Best answer by KLS

I’ve tried EVERYTHING so I contacted support and this is the reply I received:

“We’ve received several similar reports from other users regarding TikTok automations not triggering as expected. The issue has already been escalated to our Development team, who are actively investigating the behavior to determine the root cause.
 
Our Technical team has also escalated the issue directly to the TikTok team, so it’s currently being investigated from both sides.”

      3 replies

      marketingocmiworkerscomp

      Hi! I am currently experiencing this issue as well. Have you been able to figure out what the issue is? I have tried contacting ManyChat support but they are not good at finding solutions to these issues. They have been unable to provide me a clear answer for a week and I paid the subscription for a specific event we are doing. Thank you!

      KLS
      • KLS
      • Up-and-comer
      • Answer
      • September 3, 2026

      I’ve tried EVERYTHING so I contacted support and this is the reply I received:

      “We’ve received several similar reports from other users regarding TikTok automations not triggering as expected. The issue has already been escalated to our Development team, who are actively investigating the behavior to determine the root cause.
       
      Our Technical team has also escalated the issue directly to the TikTok team, so it’s currently being investigated from both sides.”

        marketingocmiworkerscomp

        Thank you! That is the clearest answer I’ve been able to receive. We thought we were creating the automation incorrectly even though we set it up the same on Instagram so it’s great to hear it’s not a mistake on our end. Thanks again. 

          Community Terms & ConditionsAccessibility statement