I can’t figure out how to get my account set up correctly. My social profiles are not connected as I am unable to use manychat features. Yet when I go to sign up, manychat sees my instagram, for instance, then says it’s connecting. Then a blue button comes up that says “switch account.” What does “switch account” mean? When I click it, it just redoes the sign up loop I just went through.
There is apparently no customer service department at manychat. I’ve tried contacting them on three separate occasions and have heard nothing back. The AI help bot is worse than useless—a complete waste of time. I can’t seem to find anyone else who has this problem. Apparently everyone else easily connected their social profiles with zero problems? Everyone loves manychat but I can’t even sign up. I feel like I’m being gaslit about this service.
I don’t even know what to ask? Is there a way to start over from scratch? Navigating manychat’s user interface reminds me a lot of facebook’s business dashboard. Unnecessarily complex with confusing UX writing that doesn’t make any sense from any context. I feel like I’m taking crazy pills.
