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Question

Transparency about the Follow-to-DM BETA requirements

  • June 29, 2026
  • 1 comment
  • 2 views

Clearstone Recruiting

Hey Manychat Community 👋

Like many others here, we're receiving the message that Follow-to-DM is not available for our account. We've read through the FAQ and existing threads and understand that eligibility is controlled by Meta.

That said, we'd like to formally add our voice to the growing number of businesses requesting more clarity:

• Is there any way to actively apply for or request beta access?
• Which factors influence eligibility - follower count, engagement rate, account age, connection method?
• Is there an estimated timeline for the general rollout?

More transparency on this would go a long way. Thanks for everything Manychat is building.

Yannik - Clearstone GmbH, Germany

1 reply

Fabio Gaulke
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  • Community Moderator
  • June 29, 2026

Hi, ​@Clearstone Recruiting!

 

It looks like the rollout is completely random. I have clients with old, established accounts who still do not have access, while other brand-new accounts get it right away.

 

There is no official documentation from Meta about this feature because it is extremely new and still being tested with Manychat. Because of this, there is no way to actively apply for the beta, no known criteria like follower count, and no estimated timeline for the general rollout. 🫠

 

Manychat did post a status update months ago regarding delays and failures with the Follow-to-DM automation, but there have been no new updates since then. You can see the details here: https://status.manychat.com/cmmxljn3s01ntuud42lsa7zud