Working with support but thought I would ask here. I have gone through the FAQ and help desk documents. Followed the outline, and still same issue.
We are setup as a professional account, both FB and IG. For some reason the automation trigger just wont trigger. Has anyone come across this and found a solution?
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Hi,
Manychat's support team will be able to help you much more in this case. 
But, if you don't mind “losing” your Manychat subscribers, you could test removing completely your IG and FB accounts from Manychat (Settings/ Channels] Instagram):
AGAIN… this will delete all opted-in subscribers for the channel you're removing.
After you reconnect the channel, if the user interacts again with your IG/FB, a new subscriber will be created, but without any previous information.
So, if you have subscribers with relevant saved information to them… better wait for the support team 
Now, if there's no harm deleting the subscribers…
After that, wait around 10min to let the process finish and reconnect the channel. There's a chance that it will work.
Jokes aside… hope this helps. 
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