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Hello,

 

I’ve set up an automation in Many Chat but the automation is not working. We’ve refreshed permissions and it’s still not working when I preview and send a test. Any suggestions? 

Hi ​@bonnie christine pls send us a screenshot of the flow. Are you on free or pro plan? 

If you use ManyChat for Instagram, check out these articles. They might help.

https://help.manychat.com/hc/en-us/sections/13556929073308-Instagram

I have a flow that’s been working for multiple post but for some reason on my most up to date post when peoooe comment the keyword it’s not working at all. I’ve refreshed permissions and still doesn’t work. 

Hey, ​@laptoponadesk 

Did you try to build an isolated automation to check if it works?

Also, I recommend you to check your connection on your FB profile.

Check this step-by-step: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

 

Let me know if this works! 🙂

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