Trigger not working

Hi ​@Elevated femme , sorry to hear its not working, some users are experiencing the same issue and as far as I know ManyChat is working in checking along with Meta team.

In the mean time please also take into account that there are two main reasons FTDM may not trigger:

1. Meta 1 per week limitations: Meta allows only one Follow to DM message per user per week. If a person follows multiple accounts using this feature, they’ll receive a message only from the first account they followed. This rule helps keep the experience safe and free from spam.
2. The follower is already a contact. If someone has messaged a creator before—via an automation (like Comment to DM) or a manual DM—they become a contact. Existing contacts don’t receive FTDM messages by design to avoid awkward or confusing experiences. For example, if someone engages with a comment to DM automation, and then follows the creator, receiving both automations would feel strange.

All the information is in this HC article: http://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers

Hope this helps!

Cheers!

Catalina Rendon

but I see it working for other just fine. You can follow them as many times and the new follow automation will just work for them.

Hi ​@Elevated femme , in that case a quick fix that often helps is refreshing your Instagram permissions in ManyChat.

You can do this by going to Help → Refresh Permissions in your ManyChat account.

Here’s a step-by-step troubleshooting guide in case you need it:

https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

if still not working I recommend you to contact support through the help center.

Hope this helps!

Cheers,

Catalina R.