Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?
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trigger word issue
Best answer by Fabio Gaulke
Hi,
The “Comment Reply” trigger will always start any word CONTAINS your keyword. 🫠🙃
But in your case, you can exclude "t” from the keywords. This will ignore “plant”, because it contains excluded keywords:
+3Hi,
The “Comment Reply” trigger will always start any word CONTAINS your keyword. 🫠🙃
But in your case, you can exclude "t” from the keywords. This will ignore “plant”, because it contains excluded keywords:
I don’t have that feature on my site :( I even tried to create a new automation to see if I could set it up without the T and I still don’t have it...
+3I don’t have that feature on my site :( I even tried to create a new automation to see if I could set it up without the T and I still don’t have it...
I see… you’re probably using the “Quick Automation” for DM from Comments:
This type of automation doesn’t have this “feature”:
You must use the classic flow builder to get this trigger options. There’s a template for that, or you can start an automation from scratch (Start with a blak):
Hope this helps!!
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