Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?
Solved
trigger word issue
Best answer by Fabio Gaulke
Hi,
The “Comment Reply” trigger will always start any word CONTAINS your keyword. 🫠🙃
But in your case, you can exclude "t” from the keywords. This will ignore “plant”, because it contains excluded keywords:
+3Hi,
The “Comment Reply” trigger will always start any word CONTAINS your keyword. 🫠🙃
But in your case, you can exclude "t” from the keywords. This will ignore “plant”, because it contains excluded keywords:
I don’t have that feature on my site :( I even tried to create a new automation to see if I could set it up without the T and I still don’t have it...
+3I don’t have that feature on my site :( I even tried to create a new automation to see if I could set it up without the T and I still don’t have it...
I see… you’re probably using the “Quick Automation” for DM from Comments:
This type of automation doesn’t have this “feature”:
You must use the classic flow builder to get this trigger options. There’s a template for that, or you can start an automation from scratch (Start with a blak):
Hope this helps!!
I’m facing the same issue. Eg: I had kept “RAT” as my keyword. So when someone commented “Pratap is doing a good job”, its still sending the DM because RAT is is present in the name pRATap.
How to fix this? What exclusion should i use?
+3I’m facing the same issue. Eg: I had kept “RAT” as my keyword. So when someone commented “Pratap is doing a good job”, its still sending the DM because RAT is is present in the name pRATap.
How to fix this? What exclusion should i use?
Hi,
Just exclude “p” in your keywords and it will work as expected.
Is there an option where I just keep RAT as a trigger? no other words with it?
Because multiple of my comments are being triggered because of this.
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