Triggering an automation based on user fields

Question

Hi,

I’ve been trying to get this to work for 5 hours, so here I am

I have an automation where the first step after the entry of user sends a message is triggered to reply with a message with 3 buttons.

If the user replies in text, without clicking any buttons, then i want it to capture their text in a temp field, trigger an automation that conditions off the contents of the field and services up different responses depending on the key words the temp field contains,

no matter what i can do, i cannot get it to fire consistently. I’d list out everything i’ve tried, but I’m not sure I even remember them all

the use case is, my trigger entry is user sends a message, and i have buttons going to direct them down paths to try to build value. it’s likely many people will just type in “how much?” or 10 other common questions, so i want to make sure they can still get those answers even when typing in response to buttons, quick replies or data collection points

Gustavo Boregio · Answer

Hey ​@MoonlitPMUSo here’s Manychat’s processing order for when a person types something:Try to process it in the automation itself.Basically, if you’re on a Data Collection step, it’ll process it there.Keywords.Next, Manychat will try to match all your keywords, from top to bottom. Manychat will pick the best match, so it’s important to be aware how you set these up.AI Intent.If you’re using Manychat AI, AI intent is next. If Manychat can match the content with the intent, it will trigger the corresponding automation.Default Reply.This is the ‘catch all’ that trigger is nothing else triggers.So, with this in mind, you have to pick: where and how do I want to trigger my automation?I see that you have a call booked with me later today, so we’ll go over all the details for your specific scenario and make sure it gets set up correctly. ;)Talk soon!

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