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Trying to add "next step" when creating an automation from scratch but there is no dot or "next step"

  • February 22, 2026
  • 1 comment
  • 31 views
brianajohnson

Would love some help.  Getting super frustrated.  Ultimately I want to be able to add a video in my DM automation so I searched and found that I should create an automation from scratch. So I tried to do that and set up a trigger for when someone comments on my IG post to send a message but after I typed in the text, there is no dot or “next step” to add another step!  I can’t figure it out. What am I doing wrong?  I also don’t see an option for adding a video anywhere.  I am getting so discouraged.  I have spent way too much time trying to figure this out.

 

Best answer by Gustavo Boregio

Hey ​@brianajohnson comment replies messages cannot have a next step.

The user has to interact before you can use the ‘Next Step’ feature.

I suggest you add a button or quick reply to get the person to engage. From there, starting on the 2nd message you send, you’ll be able to add the ‘Next Step’.

    1 reply

    Gustavo Boregio
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    • Gustavo Boregio
    • Community Moderator & Expert
    • Answer
    • February 23, 2026

    Hey ​@brianajohnson comment replies messages cannot have a next step.

    The user has to interact before you can use the ‘Next Step’ feature.

    I suggest you add a button or quick reply to get the person to engage. From there, starting on the 2nd message you send, you’ll be able to add the ‘Next Step’.

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