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Hello ManyChat Team,

 

I hope you’re doing well.

 

I am currently experiencing an issue when trying to connect my Instagram account to ManyChat. Every time I attempt to connect, I receive the following error message:

 

“This channel was connected to ManyChat multiple times. Please contact support to unblock the channel connection.”

 

I no longer have access to the previous workspace that was connected to this Instagram account, and I am unable to remove the link from my side.

Please assist me in unlinking my Instagram account (username: د/عم توتة للحسابات 🌕) from the old workspace so I can connect it to a new one.

 

I would really appreciate your urgent help in resolving this issue.

 

Best regards,

 

Hello ​@anon_user9666 ,
Since you no longer have access to the previous workspace, I recommend submitting a request directly to the ManyChat support team so they can review your case and see how they can assist you. Be sure to include as much information as possible.
To submit your request, please refer to the link below. It provides instructions on how to contact support:
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
 

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