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Unable to Find TikTok Video Sending Feature Mentioned in Documentation

  • February 3, 2026
  • 1 reply
  • 11 views

TinDang

Hi everyone,

I’ve been reviewing the official documentation about sending videos through TikTok integration, but I’m currently unable to locate or access the feature described there.
https://help.manychat.com/hc/en-us/articles/17508399106844-Set-up-your-first-TikTok-automation-in-Manychat-User-sends-a-message?utm_source=chatgpt.com#h_01K9D1GZ09GF7QHH2FEVV4ZZFY

I followed the steps outlined in the documentation, however, the option to send or attach TikTok videos does not appear in my current setup or interface. I’m not sure if this feature is restricted by region, account permissions, API version, or if there are additional configuration steps that may not be clearly documented.

Has anyone else encountered this issue or successfully implemented this feature? Any clarification, guidance, or updated references would be greatly appreciated.

Thank you in advance!

1 reply

Gustavo Boregio
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  • Manychat Community Moderator & Expert
  • February 3, 2026

@TinDang you should contact and ask support. TikTok is rolling out different features to different countries, so it may be the case that it’s not yet available for your region (I can’t see it either).

Support should be able to give you accurate details on this.